- Your privacy
Privacy Policy
What this website collects, what we do with it, and how text messages from the office work.
- The short version
This Page Covers the Website and Text Messages
Lustig Health & Wellness Center runs this website. It has one contact form. It has no patient accounts and no advertising trackers, and we do not sell your information.
This page does not cover your medical records. For how we handle your health information, ask the front desk for a copy of our Notice of Privacy Practices, or call (509) 943-6800.
- When you write to us
What the Contact Form Asks For
The form on the Contact Us page asks for your name, phone number, email and a message. It also asks whether you’re an existing patient and, if you’d like to say, the best time to call. Please don’t put medical details in the form.
When you send the form, your message is emailed to our office and a copy is saved in the website’s records. We use SMTP2GO, an email delivery service, to send it to us. We use what you send to get back to you.
- Behind the scenes
What the Website Collects Automatically
Like most websites, this one relies on a few outside services to load and to stay safe. Several of them see your IP address, the number that identifies your internet connection.
Hosting and Security
The website is hosted by WP Engine and sits behind Cloudflare. Website server logs record your IP address, your browser, the pages you open and the time. A security tool called Wordfence records login attempts, including IP addresses, and blocks attacks.
Spam Protection
The contact form and the staff login page use Google reCAPTCHA to stop spam. It sends information about your device and how you use the page to Google.
Fonts and the Map
The website’s fonts load from Google Fonts, and the Contact Us page shows a Google Map. To load them, your browser contacts Google, and Google sees your IP address.
Measuring Visits and Calls
This website uses Google Analytics to count visits and see which pages people read. Google Analytics sets cookies in your browser and sends Google information about your visit, such as the pages you open, the kind of device you use and your general location. It does not receive what you type in the contact form. This website does not track calls.
Cookies
Our Cookie Policy lists the cookies and outside tools on this website.
- Who sees it
We Do Not Sell Your Information
We do not sell information collected through this website. The services named on this page receive the information described above so the website can work. We may also have to share information when the law requires it.
- Links that leave this website
Other Websites Have Their Own Privacy Policies
The patient portal, online bill payment, and HSA and FSA card payment open on other companies’ websites. So do our Facebook, Instagram and Google Maps links. What you enter in the patient portal or on a payment page goes to that website, not this one. Each of those websites has its own privacy policy.
- SMS
Text Messages From the Office
This is our statement about text messages (SMS) from the office. What the website collects, and which services receive it, is described above.
Lustig Health & Wellness Center may send SMS messages on a case-by-case basis through verbal agreement, verbal disclosure of SMS privacy policy, and verbal and written instructions to opt out of SMS communications. Lustig Health & Wellness Center does not sell or share information with third parties. To cancel SMS communication with Lustig Health & Wellness Center, reply STOP to unsubscribe from messages at any time. Reply HELP for assistance. Message and data rates may apply. Message frequency may vary.
- Your information
You Can Ask What the Website Has Saved
To ask what the website has saved from you, or to ask us to delete it, call or email the office. You can also set your browser to refuse or delete cookies.
This website is for adults. It is not intended for children under 13, and we do not knowingly collect their information.
We may update this page. The current version is always here, with its effective date.
Effective November 11, 2026.
Call the office at (509) 943-6800 or email [email protected]. The office is open Monday through Thursday, 7:30 a.m. to 5 p.m.
Lustig Health & Wellness Center, 1950 Keene Rd, Bldg J, Richland, WA 99352